可访问性

无障碍科技声明

The 区域运输区 (RTD) is committed to ensuring that our website and other information and communications technologies (such as applications, 数字标牌, 数字文件, 视频和音频工具)是包容性和可访问的每个人.

我们的 ongoing accessibility effort works towards being in line with the Web Content 可访问性 Guidelines (WCAG) version 2.1、A级和AA级标准. 这些指导方针有助于使所有用户都能访问技术,无论其能力如何.

我们的 efforts are a part of meaningful change in making all RTD services inclusive and accessible. We welcome suggestions on how to improve our technological accessibility for users with disabilities and for requests for modification to any RTD services.

修改请求和反馈

We welcome your requests for reasonable modifications and feedback about the accessibility of RTD’s online services. 如果您遇到无障碍障碍,请让我们知道. RTD承诺在五(5)至七(7)个工作日内作出回应.

如果您在使用RTD计划或服务时遇到障碍, 您可以提出合理修改的请求. A reasonable modification should be requested when a barrier limits or affects the use RTD services provided via our technology. 请求必须标识使用服务所需的修改.

如需合理修改,请使用 合理修改要求表格,或联系RTD的ADA合理修改热线提出要求. 电话:[303-299-2250]或电邮:[(电子邮件保护)].

一般问题或意见,请使用 RTD的客户意见表格. 电话:[303-299-6000][TTY:电话711].

欲知更多ADA无障碍资讯,请浏览RTD 艾达办公室 网页.

We address the unique needs and challenges of all individuals by facilitating accessibility, 流动性, 通过我们的项目和服务让社区参与进来. 我们的电台, 停止, Park-n-Rides, 此外,车辆也有便捷的功能,让你更容易到达目的地. We offer customized travel training and provide special services and accommodations for those who can’t use our fixed route buses and trains.

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安全与援助

服务的动物

服务动物政策

服务性动物可以陪伴残疾乘客.

根据科罗拉多州法律(第7条) 18-13-107.3),故意歪曲服务性动物的权利是违法的.

  1. 在下列情况下,某人故意谎报获得援助动物的权利:
    1. The person intentionally misrepresents entitlement to an animal in his or her possession as an assistance animal for the purpose of obtaining any of the rights or privileges set forth in state or federal law for an individual with a disability as a reasonable accommodation in housing;
    2. The person was previously given a written or verbal warning regarding the fact that it is illegal to intentionally misrepresent entitlement to an assistance animal;
    3. 这个人知道:
      1. The animal is not an assistance animal with regard to that person; or
      2. 这个人没有残疾.

什么是服务性动物?

服务性动物是任何导盲犬, 信号的狗, or other animal individually trained to work or perform tasks for a person with a disability. 这种工作或任务的例子包括引导盲人, 提醒聋人, 拉轮椅, 提醒癫痫发作的人, 提醒精神病患者服用处方药物, 使患有创伤后应激障碍(PTSD)的人在焦虑发作时平静下来, 或履行其他职责.

以下是与服务性动物一起工作时需要考虑的要点:

  • 服务性动物必须始终处于其训练员的控制之下. 这可以通过使用皮带或挽具或通过口头命令来完成.
  • 服务性动物举止冷静, 不会引发暴力或表现出严重的破坏性行为, 经过室内训练,重点是训练它的主人.
  • 服务性动物是工作动物,不是宠物. The work or task a dog has been trained to provide must be directly related to the person’s disability.
  • Comfort or emotional support and therapy animals do not qualify as service animals because they do not perform a service or task.
  • 大多数服务性动物都被训练成服务性动物, undergoing extensive behavioral and skills training with the goal of eventually assisting someone with a disability. 虽然没有官方的认证, 拥有服务性动物所需的证明或许可, 服务性动物通常需要数年时间才能做好工作准备.

RTD将始终如一地遵守ADA和DOT的所有规定. 这样做最好地保护了残疾人群体的权利.

如果我和服务性动物一起旅行,我该怎么办?

服务性动物可以陪伴残疾旅客. 如果您需要帮助找座位,请通知巴士运营商. The operator may deny boarding or request that you remove the animal if it becomes violent, 颠覆性的, 对其他乘客构成威胁或不守规矩.

我的服务性动物应该坐在哪里?

出于安全考虑, 请让服务性动物远离过道, 坐在地板上, 放在座位下面,或者完全放在主人的腿上. 服务性动物不允许坐在座位上.

夜间停车和过境看守

安全

安全是RTD的首要任务. 我们提供几种不同的安全计划,包括夜间停车, 运输手表, 与安全合作伙伴.

RTD提供了 晚上停止 在所有本地快铁巴士路线提供服务, 除了丹佛市中心与第11大道接壤的地区, 格兰特圣, 23日圣, 斯皮尔大街, 和我25, 由于频繁的停车和大量的警察巡逻. The service is provided as a safety measure for anyone who request to be dropped off at any safe location along the route. 告诉公共汽车司机你想在晚上停车, 至少在你最终目的地前一个街区.

这项服务主要在晚高峰时间晚上7点之后提供.m. 到5岁.m. the following morning, and is for unaccompanied (not including children) deboarding passengers only. The driver will determine a safe deboarding location and ask that you exit through the front door of the bus.

我们的 安全伙伴 项目是RTD员工之间的合作成果, 我们的乘客, and the general public to raise awareness of issues and actions that promote a safer environment around our vehicles.

如果你看到什么就说出来. 运输手表 is an innovative program that trains RTD 交通警察 and Security Officers in the latest law enforcement techniques and counter-terrorism measures. 增加了巡逻和电子监控, 到对RTD车辆和设施的突击检查, 我们采取了一切预防措施,以确保车辆和乘客的安全.

Download RTD’s 运输手表 app for a quick and easy way to communicate directly with RTD 交通警察 about suspicious activity, 有关乘坐或车站质量的问题, 或者接收更新, 警报, 安全信息. 现在下载应用程序 iOS or 安卓.

如果我晚上下车不舒服怎么办?

RTD在所有本地RTD巴士路线上都提供夜间停车服务, 除了丹佛市中心与第11大道接壤的地区, 格兰特街, 23号街, 斯皮尔大道, 和I-25号公路,因为频繁的停车和大量的警察巡逻. The service is provided as a safety measure for anyone who requests to be dropped off at any safe location along the route. 告诉公共汽车司机你想在晚上停车, 至少在你最终目的地前一个街区.

这项服务主要在晚高峰时间晚上7点之后提供.m. 到5岁.m. 第二天早上,只供离机旅客使用. The driver will determine a safe deboarding location and ask that you exit through the front door of the bus.

我该如何处理在车站附近闲逛的人?

RTD relies on 我们的乘客 and the general public to be aware of and alert to any suspicious or dangerous activity on RTD property. 如果你看到什么,就说出来. 随时向RTD报告可疑行为 运输手表,电话: 303-299-2911,文本在 303-434-9100,或电邮至 (电子邮件保护). 在极端紧急情况下,一定要打911.

其他

个人服务员

个人服务员, aides and trainers accompanying passengers who have a disability are permitted to ride for free. 服务性动物也可以陪伴残疾乘客.

请在支付车费后告知接线员,您将与一名助手同行.

呼吸器和便携式氧气

您可以带着呼吸器或便携式供氧器登上任何RTD服务. When calculating the amount of oxygen required, plan to include more than two hours of travel time.

自动停车通知和巴士站安全

协助所有客户, 尤其是那些有视觉和听觉障碍的人, we have implemented an automated voice and display announcement system on buses across the district.

The Automatic Stop Announcements (ASA) system will announce 停止 along the route and popular transfer locations inside the bus, 并在车门打开时向外广播路线和最终目的地. If you have difficulty hearing or understanding the announcements, please notify the bus operator. Bus operators will call out transfer points and will notify visually impaired passengers of their stop upon request.

If there are issues with the accessibility or visibility at your bus stop contact RTD’s 客户关怀 by phone at 303-299-6000.

除雪

RTD有一支除雪队,负责清理许多最繁忙的车站. 然而,由于有近1万个公交站点,RTD很难清空每个站点. RTD负责某些地区的除雪,但不负责其他地区的除雪, so RTD collaborates with municipalities and businesses to ensure the responsible party is aware of their obligations to clear the stop. When encountering problems at your bus stop, please contact RTD’s 客户关怀 by phone at 303-299-6000.

无障碍设施

电梯和坡道位于方便乘客的设施内. 如果电梯发生故障,相关信息将在网上发布 服务警报. 乘客可以报名参加 接收电子邮件通知 以及这些中断.

紧急电话

Disabled customers needing assistance at RTD facilities may use the emergency telephones inside elevators. 只要按下按钮, 手机将自动连接到RTD的安全指挥中心.

网页可及性

The RTD website incorporates accessibility standards for persons with disabilities including guidelines from the 网页可及性 Initiative (WAI) of the World Wide Web Consortium (W3C) and Section 508 of the Rehabilitation Act. 我们致力于为每一位乘客提供最好的交通体验, 并将继续采取措施改善rd -denver.com.

更多的信息

今天就加入ADA委员会

RTD hosts two separate committees to provide valuable feedback that will help facilitate positive changes and improvements to RTD’s accessible services and programs.

了解更多